Estimated time of reading: 30 minutes
Within these organizations, their own informal relationships develop. Thus, standards are created in the group, people expect different behaviors, roles or roles, socially related, assume certain status and create informal communication channels.
Within a given social group arise informal or spontaneous relationships, as departments, which do not always coincide with the formal groupings that are established in the companies. The rules of the group are standards of behavior that the group sets its members and the social pressures of the group have more power than the authority of the manager who has to know the rules that the group has and try, even, to work in their favor.
This leads to the formation of informal communication channels through which, on occasion, a greater and better flow of information circulates than through the formal chain of command.
The status of a person is the way in which others perceive their prestige and status, in such a way that the formal chain of command defines the hierarchy of authority in the company, but informal social opinions can alter prestige and real power of a manager and of any member of the organization.
Managers and managers must control in some way these channels of informal communication in order to access information that may be useful when contrasting the reports that come through the formal communication channels.
It is convenient to know the rules of the group, the roles of its members, the status of each one, their personalities, the relationships that exist between them, as well as knowing who the informal leaders are and trying to support the organizational objectives.