Fecha de expiración de evaluación final: 14/02/1970

Senior managers and operational managers need to specify the processes and implementation results that should be monitored and evaluated. The processes and results must be measured in a reasonably objective and consistent manner. The focus should be on the most important elements of a process, that is, those that justify the largest proportion of the expense or the greatest number of problems. Measures must be found for all important areas, regardless of the difficulty.

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